CARELINE ADMINISTRATOR
(OPEN TO PUBLIC COMPETITION)
Family Carers Ireland (FCI) is _the _national charity supporting over
**Apply on the website**,**Apply on the website** family carers across
the country who dedicate their lives to caring for loved ones such as
children or adults with physical or intellectual disabilities, frail
older people, those with palliative care needs or those living with
chronic illnesses or addiction. We provide a range of services and
supports for family carers nationally from our local support centres.
?????????Family Carers Ireland is seeking to recruit a
motivated and enthusiastic candidate for the role of CARELINE
ADMINISTRATOR.
The Careline Administrator will work with the Careline Manager to
provide a telephone/email information, guidance and support service
for family carers through the National Freephone Careline. The
Careline Administrator will be responsible for answering, logging and
reporting on calls and communications to the Careline through the
Organisation?s Client Record Management (CRM) system and will also
be responsible for assisting the Careline Manager with the
recruitment, training and rostering of Careline volunteers, ensuring
the Careline is appropriately resourced.??
The key objective for the Careline Administrator is to respond to the
caller in line with training, policies and procedures provided by the
Organisation in order to effectively deal with these calls.
ROLE CRITERIA: The successful candidate should possess the following
qualifications, skills & attributes:
* Must be educated to Leaving Certificate or equivalent.
* Excellent ICT skills with experience of using Client Record
Management systems beneficial.
* Ideally the candidate will have direct experience of working on a
help-line.
* Past or current experience in a caring role or working directly to
support the needs of family carers in a social care / community
setting would prove beneficial.
* A self-motivated person who is committed to supporting Family
Carers and the mission of Family Carers Ireland.
* Excellent oral, empathic communication skills and the ability to
establish rapport with a diverse range of people.
* Excellent listening skills and patience as well as the ability to
deal with difficult situations including strong emotions.
* Ability to work under pressure, make clear and quick decisions and
know when to escalate for support.
* Effective time management skills.
* Excellent command of English both verbal and written.
* Full clean driving licence with willingness to travel to meetings
in Family Carers Ireland?s locations as required.
_As the successful candidate will work from home at times, it is
essential that they have excellent broadband and Three coverage._
TERMS & CONDITIONS: One-year fixed-term contract (**Apply on the
website**.5 hours per week; Monday - Friday). The successful candidate
will adhere to a hybrid model of working i.e. from their home location
and from a Family Carers Ireland location close to their home.
Flexibility to travel to meetings as required is essential. The
remuneration for this role includes an annual salary of ?**Apply on
the website**,**Apply on the website** and access to a defined
contribution pension scheme. The annual leave entitlement is **Apply
on the website**.5 days per year.
APPLICATION PROCESS - Applicants are invited to submit their up-to
date CV and cover letter demonstrating how they meet the above
criteria to **Apply on the website**? no later than TUESDAY, JUNE
**APPLY ON THE WEBSITE**TH **APPLY ON THE WEBSITE**. Prospective
candidates may contact us for a copy of the job description if they
wish. IT IS INTENDED TO HOLD INTERVIEWS FOR THIS ROLE VIA ZOOM ON
FRIDAY, JULY 8TH **APPLY ON THE WEBSITE**.
_FAMILY CARERS IRELAND IS AN EQUAL OPPORTUNITIES EMPLOYER_
We need : English (Good)
Type: Permanent
Payment:
Category: Others
